Three articles caught my attention this week and together they create a snapshot of the current state of affairs of Enterprise 2.0.
The first is BusinessWeek's CEO's Guide to Enterprise 2.0 written by Rob Hof. It's a terrific overview with examples of how innovative companies are using blogs, wikis, search and RSS to improve customer communications, overcome information overload and streamline collaboration. The article concludes with an observation by Tim O'Reilly that companies who embrace Enterprise 2.0 technologies will outperfrom those who don't.
Next I read Enid Burns' piece on Executives Slow to See Value in Corporate Blogging on ClickZ. In a survey with 150 senior executive from Fortune 1000 companies only 5 percent said they see corporate blogging as a communications medium; 3 percent see it as a brand-building technique; and less than 1 percent see it as a sales or lead-generation tool. Many respondents doubt the credibility of blogs as a communications tool (62 percent); brand-building (74 percent) and a sales or lead generation channel (70 percent). Robbin Goodman, EVP and partner at Makovsky & Company, the firm that released the study, said in what may be the understatment of the week, "There is a learning curve that needs to take place." Robbin also points out "The benefits of blogging for a business can significantly outweigh possible risks."
I also listened to David Berlind's podcast Reality Check: Wikis? Sorry. Never Heard of Them. He turns the table on a technology tradeshow by interviewing the attendees instead of the exhibitors. His conclusion, technology executives who are beginning to explore these new technologies and tools are extremely clear on why they need to embrace the newer technologies but they're just not sure what those technologies are.
Taken together, the articles are a clear indication that companies including Attensa need to do a better job explaining the benefits of adopting our technologies. They also point out that technology executives who embrace Enterprise 2.0 tools early can have a significant competitive advantage.